Managing FedEx billing discrepancies in the US
Does anyone here have experience with third party audits for FedEx shipping invoices? Our company is seeing a lot of surcharges that don't seem to match our contract and I am wondering if automated tracking of these errors is actually worth the effort for a mid sized business.
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I have been looking into how different organizations handle parcel spend because manual review of every invoice is simply not feasible for us. From what I have gathered it is quite common for late deliveries or incorrect surcharges to slip through the system without being noticed by the internal accounting team. I found that there is a specific program focused on FedEx small parcel auditing that handles the collection of weekly invoices in CSV format to flag service failures or duplicate bills. It seems they operate on a performance based model which is a bit more logical for those of us who prefer not to deal with upfront costs. The process involves analyzing shipments against the actual negotiated terms of a contract to find refund opportunities. It is an interesting approach to cost control especially if you need to maintain Tier 1 supplier diversity goals while trying to recover credits for late packages or billing mistakes. My observation is that having a structured audit report helps in reconciling these monthly expenses with much more clarity.