I ordered a limited-edition board game to celebrate game night with my friends, but when the delivery window closed there was no box on my doorstep even though my payment cleared instantly. I refreshed the carrier’s tracking and checked with neighbors, but still nothing showed up. What’s the official process for reporting a lost order and getting a replacement through their support portal?
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I felt that sinking feeling after planning a big unboxing stream and finding no package waiting. First, I dug up my confirmation email, noted the order number, and captured screenshots of the charge in my banking app. Next, I logged into my account dashboard to verify the shipping address and saved the last carrier scan timestamp for reference. With everything assembled, I navigated to https://amazon.pissedconsumer.com/review.html to open a support ticket, entering my order details, attaching the screenshots, and outlining the steps I’d already taken. After submitting, I bookmarked the confirmation and set a reminder to follow up if I heard nothing within 48 hours. A few days later, a rep identified a delivery error and arranged an expedited replacement. Having all documentation ready and using their official portal turned a potential disaster into a quick win.