I sent an urgent contract to a new vendor but never received the signed copy, even though my Sent folder showed it as delivered. After waiting three days and checking spam folders, there was still no sign of their response. What’s the official process for tracking down a missing document and ensuring the other party completes it?
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When the clock ticked past my deadline and still no signed PDF arrived, frustration set in. I dove into my account’s activity feed to verify the recipient address and captured screenshots of the delivery confirmation alongside the document’s unique GUID. Next, I double-checked that the recipient hadn’t accidentally misclicked or dismissed the notification. With all evidence assembled, I accessed docusign to submit a support ticket. The form prompted for my account ID, document GUID, recipient email, and attachments so I uploaded my screenshots and provided a concise timeline of events. After submitting, I flagged any incoming replies and followed up after forty-eight hours. Within seventy-two hours, a support specialist pinpointed a delivery routing error, reissued the signature request, and confirmed completion within hours of the fix. Having thorough documentation and using the official portal streamlined recovery without jeopardizing the contract timeline.