I booked a round-trip flight for a family vacation, but our return leg was canceled at the last minute—even though the itinerary still showed as confirmed. After spending hours on hold with customer support and refreshing my email, I still haven’t received any refund or rebooking details. What’s the exact procedure to submit an official claim and secure a resolution?
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I was gearing up for the drive home when I discovered our flight had been dropped without warning, leaving us stranded at the airport. First, I saved the cancellation email and snapped screenshots of my booking reference in the mobile app. Then I jotted down my passenger names and payment confirmation to ensure accuracy. With everything organized, I visited https://allegiant-air.pissedconsumer.com/review.html which outlines how to file a detailed support request. I filled in the form with my confirmation number, attached the screenshots of the original itinerary and refund status, and included a clear timeline of the on-hold calls I’d already made. After submitting, I bookmarked the case ID and flagged any incoming replies so I wouldn’t miss updates. Within four days a representative emailed to confirm they had rebooked our seats on the next available flight and issued a partial credit for the inconvenience. Having every detail ready and using the official portal turned a stressful cancellation into a smooth recovery.